The role and responsibilities of a multi-functional Service Delivery manager are certainly documented within the 1,500 odd pages of Service Management Best Practice, you just need to know where to look. 2017 NYS Manager of the Year award recipient and APPA Customer Service Management Certificate holder. Implemented key indicators for service metrics to ensure quality and timeliness of service delivery. IT Service Delivery Manager's CV, Edwards McWilliam, CV service. To make sure your resume is flawless, here are some tips for writing the best resume possible. Responsible for the day-to-day Health & Welfare Benefits plan administration services provided by [company name] and is the primary client contact for multiple relationships. As well as Software Delivery Manager jobs, you can find Delivery Manager, Project Manager and Delivery Driver jobs, amongst many others. Telephone No. Top 8 delivery manager resume samples In this file, you can ref resume materials for delivery manager such as delivery manager resume samples, delivery manager resume writing tips, delivery manager cover letters, delivery manager interview questions with answers… Why have a role called Delivery Manager. Promoted to management position to recruit, train and supervise 25+ customer service reps and cashiers. Negotiate contract renewals and upsells with C-level executives. Incident Management of Severity 1 and 2 incidents and resolved customer escalations with Help Desk. +001 345 0768 879. Increased client efficiency through computer application training and report analysis. Served as operational support liaison between client executive level management, operations, sales and technical teams, maintaining end user quarterly customer satisfaction rating of 95%. It is very important that potential employers, having read your resume, know how to contact you! Find your ideal job at SEEK with 15,535 it service delivery manager jobs found in All Australia. Tracked hours billed to account and staff hours worked to determine and evaluate vendor and sub-contractor productivity, made changes as needed to manage labor costs. Customer Service Manager CV Example. Managed the Strategic relationship between HP and Western Region Resellers. Interfaced with client to address functionality and headcount to determine training requirements Generated full utilization of company resources, Relocated client's 250,000 tape library during disaster recovery event, Developed "in-house" computer print room construction plan for client managed service business, generating over $200,000, annually, Trained 4 staff members who were promoted to Service Delivery Managers, saving over $100,000 in "new" hire salaries/cost. Display your work experience in reverse-chronological order, beginning with your most recent position at the top of the section. If you google “Delivery Manager” you won’t get many results. Co-ordinate with all the processes in service support and service delivery to maintain a high standard in QOS; Create problem ticket and assign to problem management team for identifying RCA. Interacted on daily basis with client contacts to ensure client satisfaction, Developed and trained team members on system calculations and complex manual calculations as well as special projects, Managed overall large scale reduction in outstanding participant inquiries with direct impact on performance standards. IT Service Delivery Manager - Huntingdon - £55,000 - SAP, ERP, Windows, Projects, Support We are seeking an experienced Service Delivery Manager to join a vibrant and growing, internationally recognised organisation. The Service Delivery Manager manages the government projects within NCS Enterprise Data and Managed Services…This includes day-to-day operation, service level performance and client engagement. It includes a list of qualifications, skills keywords, work experience, and education. Guide the recruiter to the conclusion that you are the best candidate for the it service delivery manager job. Developed and implemented process for maintaining Service Catalog at Help Desk. In this role, you will: build and maintain teams, ensuring they are motivated, collaborating and working well Increased application/systems performance uptime for all sites through system and process re-design, resulting in a 20% gain in KPIs and SLAs and the mitigation of information and system security audit deficiencies associated with contract terms. Below you'll find our how-to section that will guide you through each section of a Service Delivery Manager resume. Developed and implemented functional processing for enrollments, fulfillment, billing, call center, and customer service, per plan, by October 1, 2013; Developed and implemented functional processing for collections and claims, per plan, by January 1, 2014; Designed and implemented Interactive Voice Response system resulting in automated handling of 34% of incoming calls; All processes and staffing in place, per plan, resulting in achievement of all contractual Service Level Agreements. 350, Emerald Street. Ensured all Service Level Agreements were met to comply with contractual agreements. Increased first call resolution from 75% to 86%. Looking for cover letter ideas? Your CV should follow a similar format that incorporates your own information. Our CV templates have helped people get hired at the world’s best companies. If you 'Google' Service Delivery Manager jobs there are thousands of jobs on various job boards around the world. Find jobs Company Reviews Find salaries. Apply to IT Service Delivery Manager jobs now hiring on Indeed.co.uk, the world's largest job site. The job description of the service delivery manager entails coordinating and directing the activities of the service delivery team to ensure set goals are achieved. Offerte di lavoro per Service Delivery Manager in Italia. Hartford CT • (123) 456-7891 sflores@email.com . I have four years of experience working at the Service Delivery Manager level within an IT company along with a Master’s Degree in Information Technology. What a Delivery Manager does. Reduced turnaround time and developed reports to track progress, Implemented new model for service delivery, Worked with clients to identify sales opportunities for equipment updates or expansion, Identified clients with network security requirements, planned corrections or updates, Developed the software revision monitoring program and process for data solutions, Created a data monitoring threshold best practice approach document for all monitored, Project managed the Juniper DIMM replacement project for 63 clients proactively, Developed continuous process improvement and implemented initiatives to meet critical timelines, Focused resources on critical business needs to reduce costs while achieving optimal results, Increased profit margins to double the Company expectation while maintaining service standards, Analyzed metrics to optimize technician service levels and improve SLA response and resolution times. 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